Returns & Refund Policy
At 4REFINISH.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return eligible items in accordance with this Returns & Refund Policy.
1. Right to Return
If you are a consumer, you may return eligible products within 14 days of receiving your order without providing a reason, in accordance with applicable consumer protection laws.
To initiate a return, please contact us at info@4refinish.com before sending your item back. Please include your order number and the reason for the return (optional but appreciated).
2. Return Conditions
To be eligible for a refund, returned items must:
- Be returned within 14 days of notifying us of your decision to return.
- Be unused or handled only as necessary to inspect their nature, characteristics, and functionality.
- Be returned in their original packaging where reasonably possible.
- Include all accessories, manuals, and any promotional items received with the purchase.
- Be securely packaged to prevent damage during return shipping.
We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to inspect the product.
3. Non-Returnable Items
Unless required by applicable law, the following products cannot be returned:
- Custom-made or personalised products.
- Special-order items obtained specifically at the customer’s request.
- Products that have been used, damaged, or altered after delivery.
- Sealed products that are not suitable for return once opened due to hygiene or safety reasons.
4. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at info@4refinish.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
After reviewing your claim, we may offer a replacement, repair, refund, or another appropriate solution.
5. Return Shipping Costs
If you are returning an item because you changed your mind, you are responsible for the return shipping costs unless otherwise agreed.
If the return is due to our error (such as receiving an incorrect or defective product), we will reimburse reasonable return shipping costs or provide a prepaid return label where available.
Original shipping charges are non-refundable unless required by law or where the return results from our error.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to the original payment method within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first, as required by applicable law.
Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
7. Exchanges
We do not offer direct exchanges.
If you wish to receive a different product, please return the original item (if eligible) and place a new order through our website.
8. International Returns
Customers outside the European Union are responsible for complying with local customs requirements when returning goods.
Any customs duties, taxes, or additional charges associated with returning a product are the responsibility of the customer unless the return is due to our error.
9. How to Return an Item
To request a return:
- Contact us at info@4refinish.com.
- Wait for return instructions and the return address.
- Pack the item securely.
- Ship the parcel using a trackable shipping service whenever possible.
- Keep your proof of postage until your refund has been completed.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
MB Smartcom LT MB
Veiveriai str. 83, LT-46355 Kaunas
Lithuania
Email: info@4refinish.com
Phone: +37061180003